At Kapsch, we are looking for a Senior Sales Support Specialist to be is responsible for all administrative duties for the Sales and Bid activities within APAC region (Australia, New Zealand and South East Asia), and coordination of all Sales related tasks in conjunction with the wider Sales division.
Your Responsibilities:
Coordinate and manage all sales-related administrative activities across multiple departments to ensure full project planning is followed in line with the Sales Process.
Support the Head of Bid Management APAC in establishing financial frameworks for bids, including cost estimations, bid team and broader resource planning, bid financial reporting, bid submissions, and internal articulation of cost calculations.
Conduct and support project bid handovers between Sales and downstream departments.
Act as a key coordinator to ensure all sales operations are executed in accordance with the Sales Process, including adherence to approval procedures and preparation of quotations for sign-off.
Ensure clear, timely, and structured handovers of customer projects from pre-sales to project delivery and operational units for implementation.
Use Salesforce CRM to track, manage, and maintain all pre-sales activities, including coordination of document control via MS Teams and SharePoint.
Act as a key communication point across internal and external (including overseas) departments at various organizational levels.
Contribute to business planning and forecasting activities.
Act as a user of the “Project Info Base” to support the Sales and Bid teams.
Update and assist with the preparation of sales reports as required.
Initiate and support improvements to sales-related processes.
Assist in calculating client quotations and administering client accounts.
Manage incoming customer orders by entering order details into the company’s systems and verifying pricing, discount levels, and product requirements.
Support planning activities by checking stock availability or production schedules and forwarding order details to production and distribution departments, liaising with Global Supply Chain Management.
Follow up with clients by phone for administrative purposes.
Your Profile:
Tertiary Bachelor degree or TAFE Certification in business or engineering desirable;
Minimum 3 years’ experience as a Sales Support Coordinator/Administrator or similar;
Experience working within a similar project based environment;
Technical understanding of electrical and software engineering principles highly desirable;
Knowledge of sales principles and customer service practices;
Possesses knowledge of methodology for cost estimations in projects and ability to understand & articulate cost calculations;
Experience in using a sales portal / CRM systems;
Competent IT user with the ability to learn new systems quickly; and
Strong proficiency in Microsoft Excel, Word and PowerPoint.
Our offer:
Onsite and supportive Team Environment
Continuous Learning through various platforms
Access to EAP for the employee and family members 24/7
International career website - Opportunity to grow within our team or beyond
Paid Birthday Leave
Christmas Special Leave
Company sponsored socials activities and end of year activities
How to apply:
We welcome all applicants with the required qualifications including Australia’s first peoples and those on bridging visa and permanent resident visa. Candidates progressing to the pre-employment stage must present evidence of right to work in Australia and consent to obtaining additional checks that may include identity, verification, reference checks, criminal background checks, visa/immigration checks, and verification of academic qualifications.
If this sounds like an opportunity that suits you, please click the link below to apply. We look forward to receiving your interest!
Please no agency applications.